Sega Dreamcast Upgrade Service (Dreamcast)

DESCRIPTION OF SERVICES

REPAIR & UPGRADE SERVICES

With this service, we do not charge a troubleshooting fee, only the cost of the component(s) and installation fees as described below. If you are unsure of the system problems, please contact us so we can determine a likely cause and discuss solutions. You will never pay for a service if we cannot provide a solution and you will never be charged if we cannot fix your console (aside from the $20 return shipping fee).

NOTE: Please read this listing in its entirety so you fully understand this process.

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EXPLANATION OF COSTS

SHIPPING THE HARDWARE – Shipping the hardware to Sega Replay is the responsibility of the customer. Sega Replay does not accept responsibility for hardware damaged prior to shipping. We highly recommend that you purchase insurance or use a shipping service with adequate insurance included. We also recommend taking a picture of the console from different angles prior to shipping in the event you need to file an insurance claim.

DROP-OFF – If you live in the vicinity of Springfield, IL, we can arrange for a drop off of the hardware and/or pickup at no extra charge (we'll provide you a code to eliminate the $20 return shipping fee. Please contact us if this is the case).

RETURN SHIPPING – We charge a flat rate of $20 which includes shipping, insurance, professional packing, and the liability of any issues which might occur in the return shipping. Should the hardware become damaged or lost during the return trip, we will file the insurance claim for you and refund the claimed value or replace the unit.

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PARTS & LABOR FEES

Controller Board Repair (Recap)  - $50

Controller Board Wireless Upgrade  - $80

Cooling Fan (Noctua style, upgraded and new)- $60

Optical Drive (OEM Optical Laser)– $80

Optical Drive Emulator (GDEMU with Mount and 16 GB SD) - $100

Optical Drive Emulator (GDEMU with Mount and 32 GB SD) - $110

Optical Drive Emulator (GDEMU with Mount and 64 GB SD) - $120

Optical Drive Emulator (GDEMU with Mount and 128 GB SD) - $140

Power Supply Replacement (Dream PSU upgraded and new) – $50

Power Supply Replacement (OEM) – $50

Rechargeable System Battery Assembly with Battery - $30

Retro-Briting (Console) - $50

Retro-Briting (Controller) - $20

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WARRANTY

New Components Purchased from Sega Replay: 90 Day Warranty

Note: Should a component fail within the warranty window, contact us first. The user will be responsible for return shipping/insurance, but Sega Replay will replace the component free of charge and will cover the return shipping costs.

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TIME TO REPAIR

There are many variables in diagnosing and repairing a console which make it difficult to give a standard time to complete a repair order. Depending upon our current backlog, complexity of the service, and availability of parts, the worst-case-scenario is up to 90 days, however, most should be completed within 30 days.

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SERVICES NOT LISTED

If you require a service not listed, please contact us for a quote.

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RETRO-BRITING

We have a lot of experience retro-briting consoles for reselling with great results. However, each console has a unique history and we cannot guarantee the hardware will be perfect when completed, only substantially improved. Furthermore, as we cannot control the environment of the hardware, nor the rate of deterioration of the plastics, we do not warrant this service.

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QUESTIONS

If you have any questions at all, please reach out to us at: contact@segareplay.com