Overview
Our refund and returns policy lasts 90 days unless otherwise indicated. You must contact us within these 90 days to be eligible to apply this policy. If 90 days have passed since your purchase, we do not offer any refund, exchange, or store credit, unless the item you purchased explicitly offered a different warranty period. For items that we produce or have in stock, only replacements will be issued.
Several types of goods are exempt from being returned as described in the original listing.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Products sold “as is”.
To complete your return, you must be able to prove you are the original purchaser of the item. This can be done by providing a copy of the original purchase receipt or contacting us via the email registered with your SegaReplay.com account.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted at the sole discretion of SegaReplay.com:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 90 days after delivery
- Any item which was used with non-OEM hardware.
Refunds & Replacements
Refunds, exchanges, or store credit are only accepted if we are notified within 90 calendar days of the receipt of the product (as verified by the shipment tracking information). Unless otherwise indicated in a listing, we never accept returns or offer any type of reimbursement after the 90 day period has passed. The primary vehicle of our warranty is replacement. If your product is found to be defective by our testing upon receipt, a replacement of an identical item will be shipped back to the purchaser. Refunds are ONLY given when a defect is identified and we are not able to provide an exact replacement. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, you will be offered a cash refund, store credit, or replacement product, solely at our discretion. If a cash refund is offered and accepted by the customer, the refund will be processed with 5 business days, and a credit will automatically be applied to your credit card or original method at your financial institutions convenience (we cannot guarantee the length of time it will take for your bank to return the payment to your account). In the instance of a store credit, the amount of the original purchase, minus the shipping cost, will added to your store account at segareplay.com within 5 business days. Should a replacement be offered and accepted by the customer, a replacement will be shipped out with 5 business days.
Software (New, unopened)
As we are unable to test new and unopened software, the buyer inherits the risk of a manufacturer defect being present. If returned within 90 Days, a credit for the SegaReplay.com shop will be issued for the purchase price of the software.
Software (Used)
We test all used software prior to listing. As such, we do not warranty or honor returns on such items accept in one of the following cases: 1. Product was damaged during shipping, 2. Received incorrect product not matching the listing, or 3. Software is found to have issues such as freezing at certain points in the game.
Software (Reproduction/Backups)
We test all used software prior to listing. As such, we do not warranty or honor returns on such items accept in one of the following cases: 1. Product was damaged during shipping, 2. Received incorrect product not matching the listing, or 3. Software is found to have issues such as freezing at certain points in the game.
Consoles (Refurbished or Modded)
We test all hardware prior to listing. As such, we do not warranty or honor returns on such items accept in one of the following cases: 1. Product was damaged during shipping, 2. Received incorrect product not matching the listing, or 3. Product is found to have issues which prevent its proper use within 90 days of receipt.
Hardware Components (Used)
We test all hardware components prior to listing. As such, we do not warranty or honor returns on such items accept in one of the following cases: 1. Product was damaged during shipping, 2. Received incorrect product not matching the listing, or 3. Product is found to have issues which prevent its proper use within 30 days of receipt.
Console Accessories (New)
We do not test new in package accessories As such, we do not warranty or honor returns on such items accept in one of the following cases: 1. Product was damaged during shipping, 2. Received incorrect product not matching the listing. If a defect is found in the hardware not covered under this policy, you must contact the original manufacturer and request they honor their included warranty.
Console Accessories (Used)
We test all used console accessories prior to listing. As such, we do not warranty or honor returns on such items accept in one of the following cases: 1. Product was damaged during shipping, 2. Received incorrect product not matching the listing, or 3. Product is found to have issues which prevent its proper use within 30 days of receipt.
Saturn Saroo Carts or Consoles
Saroo carts and consoles are shipped directly from our supplier in China. We only offer replacements and under the following circumstances: 1. Product was damaged during shipping, 2. Received incorrect product not matching the listing, or 3. Product is found to have issues which prevent its proper use within 30 days of receipt.
Non-OEM Hardware
We test all non-sealed software and accessories for compatibility and function with OEM hardware only. We do not guarantee or warrant software and accessories for use with 3rd party hardware such as the PolyMega. Purchase for use with non-OEM hardware should be done at your own risk and will void this policy. We do not offer replacements or refunds for products purchased for use on 3rd Party hardware.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, it may take some time before your refund is officially posted and we are not able to influence the time it takes to become available.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@segareplay.com.
Sale items
Products purchased at a reduced rate will be refunded at the price purchased where returns are accepted.
Exchanges
We only replace items returned within the terms outlined in this policy. If you need to exchange it for the same item, contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a replacement or gift credit for the value of your return. Once the returned item is received, a store credit for the purchase price will be emailed to the address you provide.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your item(s) to the address provided when we reply to your initial inquiry.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Product Never Received
If an ordered product never arrives, first check the tracking number we emailed you, which can also be located on your account pages under purchased products. If the item shows in transit but has not been received after 30 days, please contact us for a resolution. If the item was marked as delivered and you have not received it, please wait 3 business days to account for carrier mistakes before contacting us for a resolution. Products marked as delivered but never received are handled on a case-by-case basis and at the sole discretion of segareplay.com.
Need help?
Contact us for questions related to refunds and returns.