Sega Dreamcast Console Diagnosis

DESCRIPTION OF SERVICES

DIAGNOSIS SERVICE $50

With this service, we will examine your console to determine the cause of whatever issue being reported. We will NOT do any work without explicit authorization from the customer and will never charge more than is quoted. If we cannot identify a problem we will refund 1/2 of the diagnosis fee and you will only be charged for the $20 return shipping prepaid at checkout. If we cannot fix a problem once identified, we will not charge any further fees aside from the diagnosis fee and return shipping fee.

NOTE: Please read this listing in its entirety so you fully understand this process.

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EXPLANATION OF COSTS

SHIPPING THE HARDWARE – Shipping the hardware to Sega Replay is the responsibility of the customer. Sega Replay does not accept responsibility for hardware damaged prior to shipping. We highly recommend that you purchase insurance or use a shipping service with adequate insurance included. We also recommend taking a picture of the console from different angles prior to shipping in the event you need to file an insurance claim.

DROP-OFF – If you live in the vicinity of Springfield, IL, we can arrange for a drop off of the hardware and/or pickup at no extra charge (we'll provide you a code to eliminate the $20 return shipping fee. Please contact us if this is the case).

RETURN SHIPPING – We charge a flat rate of $20 which includes shipping, insurance, professional packing, and the liability of any issues which might occur in the return shipping. Should the hardware become damaged or lost during the return trip, we will file the insurance claim for you and refund the claimed value or replace the unit.

REPAIR FEE(S) – This fee varies depending upon the complexity of the repair but labor is capped at $50 for any single repair or replacement. We will always inform you of the proposed repair fee when we send our diagnosis and never begin work without permission. See below for common repair fees.

PARTS FEE(S) – This fee will vary from part to part but we will always inform you up front. See below for common parts fee costs.

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REPAIR FEES

Controller Board Replacement - $30

Cooling Fan Replacement - $30

Optical Drive Tuning – $20

Optical Drive Replacement and Re-Tuning – $50

Optical Drive Emulator Installation - $30

Optical Drive Emulator Software and Game Installation - $20

Power Supply Replacement – $20

Retro-Briting (Console) - $50

Retro-Briting (Controller) - $20

System Battery Replacement - $20

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PARTS FEES

Controller Board Wireless Upgrade Unit - $60

Cooling Fan (Noctua style, upgraded and new)- $20

Optical Drive (Optical Laser)– $30

Optical Drive Emulator (GDEMU with Mount) - $70

32GB SD Card with GDEMU Software and Games - $15

64GB SD Card with GDEMU Software and Games - $25

128GB SD Card with GDEMU Software and Games - $35

Power Supply Replacement (Dream PSU upgraded and new) – $25

Rechargeable System Battery Assembly with Battery - $15

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WARRANTY

New Components Purchased from Sega Replay: 90 Day Warranty

Note: Should a component fail within the warranty window, contact us first. The user will be responsible for return shipping/insurance, but Sega Replay will replace the component free of charge and will cover the return shipping costs.

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TIME TO REPAIR

There are many variables in diagnosing and repairing a console which make it difficult to give a standard time to complete a repair order. Depending upon our current backlog, complexity of the service, and availability of parts, the worst-case-scenario is up to 90 days, however, most should be completed within 30 days.

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SERVICES NOT LISTED

If you require a service not listed, please contact us for a quote.

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RETRO-BRITING

We have a lot of experience retro-briting consoles for reselling with great results. However, each console has a unique history and we cannot guarantee the hardware will be perfect when completed, only substantially improved. Furthermore, as we cannot control the environment of the hardware, nor the rate of deterioration of the plastics, we do not warrant this service.

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QUESTIONS

If you have any questions at all, please reach out to us at: contact@segareplay.com